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Good to Know

YOUR BURNING QUESTIONS, ANSWERED

We’ve answered the most commonly asked ones below. This way, you can understand more about who we are, what we do and what we stand for.

HOW LONG DOES IT TAKE TO PLAN A TRIP?

In most cases, you’ll have your initial itinerary within a few days. First we’ll (1) set up a call to get to know you and your family, friends or partner. Next we’ll (2) ask about your interests and how you like to travel, as well as discussing ideas for your chosen destination. From here (3) we’ll curate a tailor-made itinerary and send it over within a few days. You can then fine-tune your trip as much as you like and speak to the other people in your party before confirming.

If your needs are more complex then this process can take a little longer. At the same time if you’re eager to travel ASAP then we can get you from enquiry to flight within a matter of hours.

CAN THE ITINERARIES FEATURED ON YOUR WEBSITE BE ADAPTED OR ARE THEY SET IN STONE?
All of our itineraries are completely tailor-made from scratch. Those on our website are there to provide inspiration, and to give you a taste of what we can do. As soon as we’ve had our initial phone conversation, your Travel Expert will begin to tailor and mould an itinerary around what you want.
WILL I BE JOINING A GROUP?
All of our trips are private, so you won’t be joining a group (unless of course you’re travelling with one of your own). There’s no maximum group size (within reason), so if you want to go with five friends or 40 family members, we can sort it. We’ve also built strong relationships with a number of top hotels around the world, so if you want a luxury hotel solely for your group, we can arrange a buy-out.
CAN YOU PLAN SHORT BREAKS OR DO YOU ONLY SPECIALISE IN BIG TRIPS?
We can arrange trips of any length or intensity. So if you’re looking for a quick domestic getaway or a lightning-bolt trip to the other side of the world, we can plan and manage it all.
CAN I BOOK EXTRA SERVICES ONCE I’VE BOOKED AND PAID?
Yes, absolutely. Many do. We’re super flexible and understand that new ideas might come to mind as the weeks go on. Just throw them at us.
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